Another Monkey Wrench Thrown
Hey yaars,
Today I FINALLY got my new Dell, to which I should be excited. Of course, in true Naveed fashion, I'm not.
After confirming online that the computer had arrived in Toronto last night, I assumed it would be delivered in the daytime. At around 10, I got a phone call to which I jumped, eagerly anticipating the delivery. Of course, as always it was another annoying telemarketer asking for my Dad. I wanted to mention that he was deceased, but my dissappointment coupled with her mispronounciation of my dad's name just made me hang up point blank.
So I decided to take a shower and get some shit done, after which I watched some Entourage. I go back online a few hours later to discover that the delivery men HAD called, at 10:29, when I was in the bloody shower! I call Purolator to schedule a pickup at their Silver Star pickup centre, with the CSR saying it would be ready at 6. Zan and myself get there at six to find out it won't be there until 7:30. Subsequently after wasting an hour at Cederbrae Mall for the moms, we got back to finally pick up the computer.
My initial reaction upon opening the boxes was how wicked the monitor looked. And after laboriously assembling the computer and putting away the oldie, I followed the family tradition of letting Zan first use any major purchase of ours. He of course decides to milk this moment for what it's worth and take a 15 minute shower. After coming back, he flicks the switch, and NOTHING happens! After about 10 flicks, I knew something was up.
I called Dell Customer Support, which led me to some call centre in India (surprise!), where a troubleshooter tried helping me out. Sadly, he had no clue that I had already tried re-assembling the computer the same way he instructed. And when he did offer one idea - namely, trying to take out and re-install the sound and video cards - I realized that Dell did not install the Sound Blaster Audigy I specifically paid an extra $50 for. Boo-urns!
At that point the rep suggested I call Dell Canada's customer service line, give him the 'case number' entailing what we had done, at which point they should send a new computer. Let's hope so, because this prick-job isn't exactly rosy!
Oh yeah, the monitor still is very sweet.
Today I FINALLY got my new Dell, to which I should be excited. Of course, in true Naveed fashion, I'm not.
After confirming online that the computer had arrived in Toronto last night, I assumed it would be delivered in the daytime. At around 10, I got a phone call to which I jumped, eagerly anticipating the delivery. Of course, as always it was another annoying telemarketer asking for my Dad. I wanted to mention that he was deceased, but my dissappointment coupled with her mispronounciation of my dad's name just made me hang up point blank.
So I decided to take a shower and get some shit done, after which I watched some Entourage. I go back online a few hours later to discover that the delivery men HAD called, at 10:29, when I was in the bloody shower! I call Purolator to schedule a pickup at their Silver Star pickup centre, with the CSR saying it would be ready at 6. Zan and myself get there at six to find out it won't be there until 7:30. Subsequently after wasting an hour at Cederbrae Mall for the moms, we got back to finally pick up the computer.
My initial reaction upon opening the boxes was how wicked the monitor looked. And after laboriously assembling the computer and putting away the oldie, I followed the family tradition of letting Zan first use any major purchase of ours. He of course decides to milk this moment for what it's worth and take a 15 minute shower. After coming back, he flicks the switch, and NOTHING happens! After about 10 flicks, I knew something was up.
I called Dell Customer Support, which led me to some call centre in India (surprise!), where a troubleshooter tried helping me out. Sadly, he had no clue that I had already tried re-assembling the computer the same way he instructed. And when he did offer one idea - namely, trying to take out and re-install the sound and video cards - I realized that Dell did not install the Sound Blaster Audigy I specifically paid an extra $50 for. Boo-urns!
At that point the rep suggested I call Dell Canada's customer service line, give him the 'case number' entailing what we had done, at which point they should send a new computer. Let's hope so, because this prick-job isn't exactly rosy!
Oh yeah, the monitor still is very sweet.
posted by Naveed at
2:58 AM
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